CRM & ERP Solutions

Dynamics 365

Connect sales, service, marketing and operations on Microsoft Dynamics 365, tailored to how your business really works.

CRM & ERP SolutionsDynamics 365
Overview

Technology that works for your business

When customer data is spread across inboxes and spreadsheets, teams can't see the full picture and customers feel it. Dynamics 365 brings sales, service, marketing and operations together on one platform.

We implement, customise and integrate Dynamics 365 applications around your processes, migrate your data cleanly and switch on Copilot features where they add value.

  • Dynamics 365
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Customer Insights
  • Dynamics 365 Field Service
  • Dynamics 365 Business Central
What we offer

Solutions we deliver

Each solution is tailored to your processes, and each one has a clear business goal.

Dynamics 365 Sales

Lead-to-cash pipeline management, forecasting and relationship insights for your sales team.

  • Lead and opportunity management
  • Quotes, orders and forecasting
  • Copilot for sales
Business impactA predictable pipeline and more deals closed.

Customer Service & Contact Center

Omnichannel case management across email, chat, phone and social, with SLAs and a knowledge base.

  • Case routing and SLAs
  • Omnichannel agent workspace
  • Knowledge base and self-service
Business impactFaster resolutions and happier customers.

Customer Insights

Unify customer data and run personalised, real-time journeys across email, SMS and more (Data & Journeys).

  • Unified customer profiles
  • Segments and real-time journeys
  • Event and campaign management
Business impactMarketing that reaches the right customer at the right moment.

Field Service

Scheduling, work orders and a mobile app for technicians working on-site.

  • Scheduling and dispatch
  • Mobile work orders
  • Asset and maintenance tracking
Business impactMore jobs completed first time, fewer wasted trips.

Business Central

All-in-one ERP for growing businesses: finance, sales, purchasing, inventory and projects.

  • Finance and accounting
  • Inventory and purchasing
  • Integration with Dynamics 365 CE
Business impactOne system for your whole business, with real-time financials.

Finance & Operations

Enterprise ERP for finance, supply chain and manufacturing, plus integrations and custom extensions.

  • Finance and supply chain
  • Integrations with CE and third parties
  • X++ and Power Platform extensions
Business impactEnterprise-grade control across complex operations.
Business value

How it helps your business

01

360° customer view

Every interaction, order and case in one place.

02

Connected teams

Sales, service and marketing share the same data.

03

Better decisions

Real-time dashboards and AI-driven insights.

04

Built to grow

Start with one app and add more as you scale.

Use cases

Where it makes a difference

◆

CRM replacement

Move from spreadsheets or a legacy CRM to Dynamics 365 Sales.

◆

Contact centre

Unified agent desktop across email, chat and phone.

◆

CRM + ERP integration

Connect Dynamics 365 CE with Business Central or Finance & Operations.

Technology stack

The platforms and tools we use to deliver these solutions.

  • Dynamics 365
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Customer Insights
  • Dynamics 365 Field Service
  • Dynamics 365 Business Central
  • Dataverse
  • Power Automate
  • .NET
  • Microsoft Azure
How we work

A proven path from idea to impact

1

Discover

Workshops to understand goals, users, and constraints.

2

Design

Architecture, UX prototypes and a clear delivery roadmap.

3

Build

Agile sprints with demos every two weeks for full transparency.

4

Deploy

Automated CI/CD, testing and a smooth go-live.

5

Evolve

Monitoring, support and continuous improvement.

FAQ

Common questions

Can't find what you're looking for? Ask us directly →

Can you migrate us from another CRM?

Yes. We map, cleanse and migrate data from Salesforce, HubSpot, Zoho, legacy CRMs and spreadsheets.

Do you support existing Dynamics 365 systems?

Absolutely. We audit, optimise and extend existing environments and offer ongoing support.

How long does an implementation take?

A focused first release typically takes 8–12 weeks, followed by iterative improvements.

Get in touch

Ready to experience Logic Aspire?

Let's start working together. Tell us about your project and we'll get back within one business day.